The short answer is "Yes". You would set the button action to "Handler Notification" and build a handler to gather the information.
However, if you are going to do that it's probably a better system to build a handler that does this lookup while the call is being routed. Then use an Action to setup parameters to perform the screen pop.
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Tim Cannon
Elevate Credit Services, LLC
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Original Message:
Sent: 07-11-2019 16:14
From: Niki Mason
Subject: Custom Client Button - Screen Pop Integration with CRM.
Is there a way to create a custom client button that will look at the ANI and cause a screen pop if it finds the information in my CRM?
#Unsure/Other
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Niki Mason
Our Sunday Visitor
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