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PhoneConnect Interaction Attendant Profile change

  • 1.  PhoneConnect Interaction Attendant Profile change

    Posted 01-22-2021 17:21

    Is there a way to hit any Key character in the IVR flow to redirect a customer to a workgroup that directs them to the customer agent. Anytime during the IVR flow?


    I was thinking it would be possible if we can put in a blank string in "Modified logical Expression". Is there a way to put in a blank sting?

     


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    Mauricio Rascon
    Individual Only Contact Account
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