PureConnect

 View Only

Discussion Thread View
Back to discussions
Expand all | Collapse all

PhoneConnect Interaction Attendant Profile change

  • 1.  PhoneConnect Interaction Attendant Profile change

    Posted 01-22-2021 17:21

    Is there a way to hit any Key character in the IVR flow to redirect a customer to a workgroup that directs them to the customer agent. Anytime during the IVR flow?


    I was thinking it would be possible if we can put in a blank string in "Modified logical Expression". Is there a way to put in a blank sting?

     


    #PureConnectQAEpisode

    ------------------------------
    Mauricio Rascon
    Individual Only Contact Account
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources