Hello,

We're looking at deploying Interaction Connect in an environment and would like to understand from those who already have Interaction Connect  if and how they've configured a Load Balancer in their environment. 

We want to host Interaction Connect on two IIS Web Servers and then have a load balancer that routes requests to either instances.  I've found nothing in the Genesys documentation that says if this is possible or what is needed to build up such a solution.

At the end, we want to give only a single URL to the users and also have redundancy with 2 IIS servers.

Any insights would be greatly appreciated.

Thank you,
#Implementation

------------------------------
Tanmay Khandelwal

------------------------------

Hi Tanmay:

Interaction Connect is a CIC Web Application. For Load Balancing purposes, please check this reference, page 31:

Reference: https://help.genesys.com/cic/mergedProjects/wh_tr/desktop/pdfs/cic_web_applications_icg.pdf 


I expect this helps you.

------------------------------
William Martín Chávez González
Systems Engineer
Global Networks Solutions S.A.S.
------------------------------

Original Message:
Sent: 02-17-2020 11:24
From: Tanmay Khandelwal
Subject: Load Balancer with Interaction Connect

Hello,

We're looking at deploying Interaction Connect in an environment and would like to understand from those who already have Interaction Connect  if and how they've configured a Load Balancer in their environment.

We want to host Interaction Connect on two IIS Web Servers and then have a load balancer that routes requests to either instances.  I've found nothing in the Genesys documentation that says if this is possible or what is needed to build up such a solution.

At the end, we want to give only a single URL to the users and also have redundancy with 2 IIS servers.

Any insights would be greatly appreciated.

Thank you,
#Implementation

------------------------------
Tanmay Khandelwal

------------------------------

Thank you William! I guess I got my answer. I have got to start reading the documents carefully! :)

------------------------------
Tanmay Khandelwal
------------------------------

Original Message:
Sent: 02-17-2020 11:32
From: William Martín Chávez González
Subject: Load Balancer with Interaction Connect

Hi Tanmay:

Interaction Connect is a CIC Web Application. For Load Balancing purposes, please check this reference, page 31:

Reference: https://help.genesys.com/cic/mergedProjects/wh_tr/desktop/pdfs/cic_web_applications_icg.pdf

I expect this helps you.

------------------------------
William Martín Chávez González
Systems Engineer
Global Networks Solutions S.A.S.

Original Message:
Sent: 02-17-2020 11:24
From: Tanmay Khandelwal
Subject: Load Balancer with Interaction Connect

Hello,

We're looking at deploying Interaction Connect in an environment and would like to understand from those who already have Interaction Connect  if and how they've configured a Load Balancer in their environment.

We want to host Interaction Connect on two IIS Web Servers and then have a load balancer that routes requests to either instances.  I've found nothing in the Genesys documentation that says if this is possible or what is needed to build up such a solution.

At the end, we want to give only a single URL to the users and also have redundancy with 2 IIS servers.

Any insights would be greatly appreciated.

Thank you,
#Implementation

------------------------------
Tanmay Khandelwal

------------------------------

You are welcome Tanmay.


Best Regards,

------------------------------
William Martín Chávez González
Systems Engineer
Global Networks Solutions S.A.S.
------------------------------

Original Message:
Sent: 02-17-2020 11:42
From: Tanmay Khandelwal
Subject: Load Balancer with Interaction Connect

Thank you William! I guess I got my answer. I have got to start reading the documents carefully! :)

------------------------------
Tanmay Khandelwal

Original Message:
Sent: 02-17-2020 11:32
From: William Martín Chávez González
Subject: Load Balancer with Interaction Connect

Hi Tanmay:

Interaction Connect is a CIC Web Application. For Load Balancing purposes, please check this reference, page 31:

Reference: https://help.genesys.com/cic/mergedProjects/wh_tr/desktop/pdfs/cic_web_applications_icg.pdf

I expect this helps you.

------------------------------
William Martín Chávez González
Systems Engineer
Global Networks Solutions S.A.S.

Original Message:
Sent: 02-17-2020 11:24
From: Tanmay Khandelwal
Subject: Load Balancer with Interaction Connect

Hello,

We're looking at deploying Interaction Connect in an environment and would like to understand from those who already have Interaction Connect  if and how they've configured a Load Balancer in their environment.

We want to host Interaction Connect on two IIS Web Servers and then have a load balancer that routes requests to either instances.  I've found nothing in the Genesys documentation that says if this is possible or what is needed to build up such a solution.

At the end, we want to give only a single URL to the users and also have redundancy with 2 IIS servers.

Any insights would be greatly appreciated.

Thank you,
#Implementation

------------------------------
Tanmay Khandelwal

------------------------------