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  • 1.  Webchat Idle Timeout - Workgroup

    Posted 08-09-2020 09:41
    Hello

    Greetings

    I have a requirement that if the agent is interacting with customer over chat and if the idle timeout is 10 mins the chat should disconnect with a disconnect message.

    Enabling the Idle timeout in Web-parameters will apply globally to chat interaction but in my case , i want to configure timeout worgroup specific.

    Kindly advice which handler needs to be customized to achieve desired results.

    look forward for your response 

    Regards
    #Handlers

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    Mirza Mahboob Baig
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  • 2.  RE: Webchat Idle Timeout - Workgroup

    Posted 12-28-2020 05:57

    Would be good with an answer !



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    Bent Slyngstad
    Atea AS
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    Original Message


  • 3.  RE: Webchat Idle Timeout - Workgroup

    Posted 12-29-2020 23:24
    Edited by ryan hedlund 12-29-2020 23:44

    EDITED* i was wrong, not sure may update later if I find it.  We don't do chat though



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    ryan hedlund
    Stericycle
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    Original Message


  • 4.  RE: Webchat Idle Timeout - Workgroup

    Posted 12-31-2020 01:20
    Edited by Chun Wei Yong 12-31-2020 01:28
    I was wrong and yes, only can be done in handler.

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    Original Message


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