One of the many ways of allowing at-home agents is to use the Remote Number and Remote Stations options to allow agents in remote locations to take calls on their cell phones or home phone. There are many ways to use this and many caveats as well. Aaron, one of our Solution Architects came up with this handy guide for Caller ID and getting around blocking of numbers by carriers when using Remote Number login. Feel free to look through this and use it in your organization.
If you are wondering what options you have with your PureConnect platform, we are also hosting an FAQ on the subject found at
https://avtex.com/articles/remote-work-contact-centers-faq and are conducting a webinar as well. Details will be posted at
Customer Experience BlogLet us know if we can help you in any way through this tough time.
Robert
#ArchitectureandDesign#Implementation#SIP/VolP#Telephony------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.comhttps://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------