Hi Naveen,
The idea is that a customer has a webchat session to the Contact Center (from a website) and within that session wants to attach a file.
For example a PDF or a .docx file.
Is it possible?
Regards,
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Mauricio Olivera
Isbel S.A.
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Original Message:
Sent: 09-05-2019 00:58
From: Naveen Sunkara
Subject: WebChat - Send files to agent
HI Mauricio Olivera,
can you give an example is it related to email or chatting from the website.so that I also have an idea to explore a few things related to sending a file from customer to agent
NOTE: There are a lot of formates files let me know exate formate?
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Naveen Sunkara
Customer Experience Lab
Original Message:
Sent: 09-03-2019 14:05
From: Mauricio Olivera
Subject: WebChat - Send files to agent
Hi,
Is it possible to send files from the customer (chatting from webpage) to the agent?.
We know it is posible to make this from the agent to the customer.
Regards,
#Omni-ChannelDesktop/UserInterface
#Unsure/Other