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WebChat - Send files to agent

  • 1.  WebChat - Send files to agent

    Top 25 Contributor
    Posted 17 days ago
    Hi,

    Is it possible to send files from the customer (chatting from webpage) to the agent?.
    We know it is posible to make this from the agent to the customer.

    Regards,
    #Omni-ChannelDesktop/UserInterface
    #Unsure/Other


  • 2.  RE: WebChat - Send files to agent

    Posted 16 days ago
    HI Mauricio Olivera,

    can you give an example is it related to email or chatting from the website.so that I also have an idea to explore a few things related to sending a file from customer to agent

    NOTE: There are a lot of formates files let me know exate formate?

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    Naveen Sunkara
    Customer Experience Lab
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  • 3.  RE: WebChat - Send files to agent

    Top 25 Contributor
    Posted 14 days ago

    Hi Naveen,

    The idea is that a customer has a webchat session to the Contact Center (from a website) and within that session wants to attach a file.
    For example a PDF or a .docx file.

    Is it possible?

    Regards,



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    Mauricio Olivera
    Isbel S.A.
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