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WebChat - Send files to agent

  • 1.  WebChat - Send files to agent

    Posted 09-03-2019 14:05

    Is it possible to send files from the customer (chatting from webpage) to the agent?.
    We know it is posible to make this from the agent to the customer.


  • 2.  RE: WebChat - Send files to agent

    Posted 09-05-2019 00:59
    HI Mauricio Olivera,

    can you give an example is it related to email or chatting from the website.so that I also have an idea to explore a few things related to sending a file from customer to agent

    NOTE: There are a lot of formates files let me know exate formate?

    Naveen Sunkara
    Customer Experience Lab

  • 3.  RE: WebChat - Send files to agent

    Posted 09-06-2019 12:31

    Hi Naveen,

    The idea is that a customer has a webchat session to the Contact Center (from a website) and within that session wants to attach a file.
    For example a PDF or a .docx file.

    Is it possible?


    Mauricio Olivera
    Isbel S.A.