Hey all,
We are currently on 2019 R2 .
We will be integrating Pureconnect & Verint within the coming days. One thing we need are the status message reason codes to integrate Verint. I recall being told a long time ago you can obtain the reason codes for statuses in Interaction Administrator, however I can't find the option. I might be remembering wrong.
Can anyone point me in the right direction to find these?
#Integrations------------------------------
Anastasia Brown
IKEA Pty Limited
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