Hello -
I have an open question pertaining to templates in Interaction Desktop. How "static" or "dynamic" are the templates currently?
Example: An agent is given limited access to certain views, but can the agent re-arrange the views, or do they remain static based on the template design?
I know that templates is something that is being worked on for Interaction Connect (which we are using as a cloud customer). I do see a significant benefit to having this feature, but if the views are too locked down, I can see this being viewed as a detriment to the functionality.
Any feedback would be greatly appreciated - Thanks!
#ArchitectureandDesign#Roadmap/NewFeatures------------------------------
Barry Farrington
PureConnect Cloud Administrator
FedPoint
fedpointusa.com
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