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  • 1.  report editing

    Posted 08-20-2019 09:49

    Hello ,

     

    How can we change the header name of a column an active report

    as want to change the column that called flow out in the Queue summary report ( under legacy category ) to other name

     

    Please Advice

     

    Thanks


    #Reporting/Analytics

    ------------------------------
    David Maged
    IST Integration Services And Technologies Co.
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  • 2.  RE: report editing

    Posted 08-20-2019 10:21
    Funnily enough, Genesys University will be releasing a class soon on customizing the reports, so keep your eyes open!

    To your question, you need a licensed copy of Crystal Reports to start with. You can then edit the template file for the report. There's a few other things to remember so your changes don't get over-written, which is why we are launching a class ;-)


  • 3.  RE: report editing

    Posted 08-20-2019 12:56
    Hi David,

    In response to your Private Message below (Copied here in case others are following this thread...)

    I know the active reports can be editied, but I am not familiar with the process and, as far as I know, the dynamic reports are no longer actively being developed. You could see in anyone in Professional Services could do this for you.

    Alternatively, you could possibly re-create the report (with the required changes) in Crystal and make it available through Interaction Reporter?

    hello Paul,

    thanks for your reply , but it isn't a crystal report it is active report which doesn't have RPT file to edit.

    I need to know if it's possible to modify in active reports ???

    ------------------------------
    David Maged
    IST Integration Services And Technologies Co.
    ------------------------------


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