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ICWS request to reset dialer campaigns

  • 1.  ICWS request to reset dialer campaigns

    Posted 14 days ago
    We created an automation a while back to insert calldata to a Dialer campaign and have now discovered that there are possibilites to send an ICWS request to do a campaign reset which will remove one step from our management every day.

    However, even though we create a session call (which works fine) the next call just never executes.

    Have anyone used the https://help.genesys.com/developer/cic/docs/icws/webhelp/icws/(sessionId)/dialer/reset-campaign/index.htm
    ?

    We read the documentation that we should just provide the campaignId and GUID of the campaign as a JSON object in the body,

    "campaignId" : "3D9BE3C234224297B799C60B126567C0"}

    And we have tried alot of variations of the campaign GUID :)


    But we always get the same error message back.

    {
        "errorId""error.request.invalidRepresentation.malformed",
        "errorCode"0,
        "message""Invalid parameter value was specified."
    }



    Suggestions or pointers to the correct syntax?
    The CSRF Token and Cookies etc are correct in the call, so they are not the issue.

    #Integrations
    #Outbound

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    Pontus Bjorling
    Senzum AB
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