I have encountered a scenario where the log directory is getting filled up by analyticsbridge log. After the initial startup, i have noticed this behavior. The version of CIC is 2019 R2.

Currently, i have stopped and disabled the subsystem AnalyticsBridge

The message i see in the log file is a continuous loop of "CsGroupCacheReloadedCallback called with a reason of: Cs_NoError"

I went through the documentations and could not find anything related to this subsystem. Also, this subsystem was not present in older version like 2018 R2. The release notes show something new has come up in 2019 R2 related to Alto Cloud. 

Did anyone encounter this issue? If anyone has some information, would be helpful.

Best Regards
Rashid
#Implementation

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Rashid Yusuf
BTC Networks Saudi Arabia
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Ok, first up, I don't know what either that subsystem is, or what that message means, however if the subsystem is enabled, you might find you need it.

So...

I would look at the message that is causing the issue to see what Trace Level it is logging at and then set the logging level for the subsystem to be lower than that value.

Of course, this is a temporary fix while you wait for the Support Ticket (which I assume you have opened) to be resolved....

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Paul Simpson
Senior Technical Instructor
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Original Message:
Sent: 08-03-2019 09:51
From: Rashid Yusuf
Subject: AnalyticsBridge Subsystem logs fill up the drive. CIC 2019 R2

I have encountered a scenario where the log directory is getting filled up by analyticsbridge log. After the initial startup, i have noticed this behavior. The version of CIC is 2019 R2.

Currently, i have stopped and disabled the subsystem AnalyticsBridge

The message i see in the log file is a continuous loop of "CsGroupCacheReloadedCallback called with a reason of: Cs_NoError"

I went through the documentations and could not find anything related to this subsystem. Also, this subsystem was not present in older version like 2018 R2. The release notes show something new has come up in 2019 R2 related to Alto Cloud.

Did anyone encounter this issue? If anyone has some information, would be helpful.

Best Regards
Rashid
#Implementation

------------------------------
Rashid Yusuf
BTC Networks Saudi Arabia
------------------------------

IC-154868	AnalyticsBridge Trace logs roll over and fill logging drive
	A bug was causing a race condition which would cause a notification to get handled in an infinite loop

Release notes for 2019R2Patch6   looks like you need to upgrade.

------------------------------
Craig Reiners
CITRIX SYSTEMS
------------------------------

Original Message:
Sent: 08-03-2019 09:51
From: Rashid Yusuf
Subject: AnalyticsBridge Subsystem logs fill up the drive. CIC 2019 R2

I have encountered a scenario where the log directory is getting filled up by analyticsbridge log. After the initial startup, i have noticed this behavior. The version of CIC is 2019 R2.

Currently, i have stopped and disabled the subsystem AnalyticsBridge

The message i see in the log file is a continuous loop of "CsGroupCacheReloadedCallback called with a reason of: Cs_NoError"

I went through the documentations and could not find anything related to this subsystem. Also, this subsystem was not present in older version like 2018 R2. The release notes show something new has come up in 2019 R2 related to Alto Cloud.

Did anyone encounter this issue? If anyone has some information, would be helpful.

Best Regards
Rashid
#Implementation

------------------------------
Rashid Yusuf
BTC Networks Saudi Arabia
------------------------------