PureConnect

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  • 1.  ISDN Cause Code 47

    Posted 07-22-2021 08:08
    Does anyone knows the meaning of this error? The CSR can't receive and make external calls using her DNIS. I conducted some internal test calls both inbound and outbound, she was able to pick it up without any issues.
    #Routing(ACD/IVR)
    #SIP/VolP
    #SystemAdministration
    #Telephony

    ------------------------------
    Anjelo Brian De Jesus
    Emerson Climate Technologies, Inc.
    ------------------------------


  • 2.  RE: ISDN Cause Code 47

    Posted 07-23-2021 04:17
    Hi Anjelo,

    The error is probably coming from a system outside PureConnect, which is in the call path.
    You need to check the signaling messages of a such failed call in the CIC SIP logs to find out which entity is sending the error response containing this error code. 

    The error code itself means: 
    ----------------
    Cause No. 47 - resource unavailable, unspecified.
    This cause is used to report a resource unavailable event only when no other cause in the resource unavailable class applies.
    ----------------
    (See: https://networking.ringofsaturn.com/Routers/isdncausecodes.php )

    Once the instance that is sending the error is identified, you should follow up with the responsible party.

    Regards,
    Marcelo






    ------------------------------
    Marcelo Heil França
    InfinIT.cx GmbH
    ------------------------------



  • 3.  RE: ISDN Cause Code 47

    Posted 07-27-2021 04:21
    Hello Marcelo,

    Found out that there is an ongoing issue with the telco of that particular number.

    Thank you for your help. It is really informative.

    ------------------------------
    Anjelo Brian De Jesus
    Emerson Climate Technologies, Inc.
    ------------------------------



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