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As a part of the agreement, Infosys will position Genesys contact center solutions as its lead customer experience offering. In addition, Infosys will leverage and support R&D, Cloud operations, and product support for Genesys PureConnect™, while Genesys will retain and manage sales, marketing, customer success, partner success and technical account management, professional services and education functions for this solution."
We greatly appreciate this feedback and it's a great way to communicate with us! The partnership between Genesys and InfoSys is strategic for both companies and jointly we are committed to provide the highest levels of support for you, our Genesys partners and customers. As part of this strategic partnership between our two companies, many of the senior level Customer Care support resources you've been working with for years, have become part of the InfoSys team. They are and will be leveraged to continue supporting the Genesys PureConnect customer and partner base.If there are specific cases you'd like to escalate, that process remains the same. Please use the following distro (CCPureConnectManagementAttention@genesys.com) to escalate your case to get visibility with the leadership team. Again, thank you for the feedback and we remain committed to working hard to give you the best support experience that we can.
Initially, may we know on which device did you capture the packets.
Then, if I understand it correctly, you said that it was already fixed - what did you change?
After the issue had been resolved, have you tried to run the packet capture again it the same device and could you confirm if the dscp tagging also changed.
Would it be possible to test a new call and capture from a gateway and a media server. We just want to compare and see if the issue already persist in the gateway before it reaches the media server.