Hi - I am looking to see if there is an established system attribute that could be used to identify when a call is actively being recorded by the system. This would help us to determine if and when an issue occurs where the call recording sub-system is not working for any reason.
Currently, our recording policy is to record all calls end-to-end (IVR to AVD to post-call survey). It would be helpful to have an queue column identifier in the workgroup queue view to show that a call is being recorded.
Any help would be greatly appreciated - Thanks!
#ArchitectureandDesign#Reporting/Analytics------------------------------
Barry Farrington
PureConnect Cloud Administrator
FedPoint
fedpointusa.com
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