Thank you for your answer Scott,
I développe a Handler search Customer name on a table and assign it to Eic_RemoteName.
On Attendant, i call my subroutine and i route call to workgroup but i ttry to add set attribut, the Eic_RemoteName displied on Interaction Attendant is wrong.
If i try to route call to an Agent, I get Eic_RemoteName well.
I'm not sure but like tranfert to workgroup change Eic-RemoteName attribut.
Thank you
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Salim Nouh
Dimension Data France
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Original Message:
Sent: 10-31-2019 13:53
From: Scott Williams
Subject: Custom Eic_RemoteName Attribut on Interaction Desktop
Hi Salim,
Are all these in the same Attendant Profile? if not on the Profile that transfers to the workgroup, do you have a Set Attribute step that is re-naming the Eic_Remotename?
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Scott Williams
Missouri Higher Education Loan Authority
Original Message:
Sent: 10-31-2019 12:57
From: Salim Nouh
Subject: Custom Eic_RemoteName Attribut on Interaction Desktop
Hello
When i set Eic_RemoteName attribut on Handler and i tranfert a call to an Agent ( interaction Attendant ), i get a good display name but if i tranfert a call to a Workgroup ( interaction attendant ), i get a wrong display name on interaction Desktop.
Have you idea for how i can force to use the custom Eic_RemoteName of my Handler please ?
Best regards
Salim
#Handlers
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Dimension Data France
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