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Wrap Up Code

  • 1.  Wrap Up Code

    Top 25 Contributor
    Posted 08-03-2020 15:09
    Hi

    I have a question:
    If it is possible to arrange the Wrap-up codes according the customers desire, because the system arranges them according to the alphabet.
    #AskMeAnything(AMA)

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    Sajed Salah
    Fourth Dimension Systems
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  • 2.  RE: Wrap Up Code

    GENESYS
    Posted 08-03-2020 18:07
    I don't beleive so, no.

    Easiest solution, that I can think of, is to prepend with one or two digits (depending how many you have) to force the ordering.

    HTH

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    Paul Simpson
    Senior Technical Instructor
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  • 3.  RE: Wrap Up Code

    Posted 08-04-2020 04:21
    Hi
    I arranged them already based on digit but still the same according to the alphabet, or this feature work in English language not for Arabic?

    thank you


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    Mohammad Tawalbeh
    Fourth Dimension Systems
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  • 4.  RE: Wrap Up Code

    Posted 08-04-2020 11:18
    Mohammad,

    Your screen shot appears to be the Account Code container in IA,  sorts within this interface will not impact how they are displayed in the client.
    For IDesktop you can configure sort by either code/digits or Alphabetic

    Use Client Configuration in IA or can be done by individual logon, if user has the rights to edit the "General" section Client Config



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    Peter Schroeder
    American Customer Care, Inc
    pschroeder@accare.com
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  • 5.  RE: Wrap Up Code

    Top 25 Contributor
    Posted 08-04-2020 12:29
    Thank you team
    I will check it

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    Sajed Salah
    Fourth Dimension Systems
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  • 6.  RE: Wrap Up Code

    Top 25 Contributor
    Posted 08-05-2020 05:52
    Hi Mr. Peter

    I already enabled the check box but still the same according to the alphabet, maybe in Arabic language this feature not work!


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    Sajed Salah
    Fourth Dimension Systems
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  • 7.  RE: Wrap Up Code

    Posted 23 days ago
    Sajed,

    I just performed some english-language tests and I found that if you change the "Code Label" as Paul suggested (perhaps adding a digit or two at the beginning), that they will sort alphabetically (in this case, numerically).  But only after you exit the Interaction Desktop and come back in.

    Hope that helps.


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    Blayne Mathieu
    Technical Account Manager
    Altivon
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