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Multilingual Google DialogFlow Chatbot

  • 1.  Multilingual Google DialogFlow Chatbot

    Posted 08-13-2020 10:43

    Hi all,

    Running PureConnect 2020 R2 P5 with Interaction Connect and using Widgets to connect a DialogFlow chatbot.

    I am trying to find any documentation on interacting with a DialogFlow chatbot in different languages.  

    Based on this page, "Integrations" with DialogFlow only work in the default language 
    https://cloud.google.com/dialogflow/docs/agents-multilingual

    and Genesys is listed as one of the partner built integrations on this page:
    https://cloud.google.com/dialogflow/docs/integrations

    Just looking for confirmation that this means default language only and there is no magic to make this happen automatically (like using browser language, widget language, or some other way like the cxbus command setBotCustomParameters)

    Thanks,


    #Integrations

    ------------------------------
    Joshua Davis
    Sr. Solution Engineer
    Altivon
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