Hi,

Is there anyone can shed some light on why the Attach File is not appear in the website visitor's Web Chat widget, though we had configured and toggle on the inbound File Transfer and click on the Accept file transfer during a chat in the Current Interaction View.


#Omni-ChannelDesktop/UserInterface

Hello LOH,

Did you find a fix for this issue ? as i face the same one

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David Majed
Jathwa Technical for Information Technology Company Ltd.
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Original Message:
Sent: 09-13-2020 22:56
From: LOH KIAN MIN
Subject: Attach file (paperclip) icon NOT appear in the visitor's Web Chat widget

Hi,

Is there anyone can shed some light on why the Attach File is not appear in the website visitor's Web Chat widget, though we had configured and toggle on the inbound File Transfer and click on the Accept file transfer during a chat in the Current Interaction View.

#Omni-ChannelDesktop/UserInterface