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  • 1.  interaction marquee package

    Posted 10-14-2019 05:40
    Dear Gents , 
    hope you all doing well,

    Im try to edit the interaction marquee package to change the statistic of available agents in the workgroups-vertical package.

    the default is calculate the number of agents who are ready to take ACD call with the below statistics from the manifest file:
    (ININ.Workgroup_NumberAvailableForACDInteractions?ININ.People.WorkgroupStats_Workgroup=<SUB>)

    what needed is to calculate the number of agents with available status dos not matter if thay in call or not, so i change this statistic to be like the below :
    (ININ.Workgroup_AgentsInStatus?ININ.People.WorkgroupStats_Workgroup=<SUB>&ININ.People_Status=Available )

    unfortunately this is not worked and give me empty value in the dashboard.

    if any one can help/advice if i miss something here ?
    Regards.


    #Implementation
    #Reporting/Analytics
    #SystemAdministration
    #Unsure/Other

    ------------------------------
    Mohammad Tawalbeh

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  • 2.  RE: interaction marquee package

    Posted 10-14-2019 13:18
    Did you update the corresponding .XSL file as well?

    ------------------------------
    Sean Walls
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    Original Message


  • 3.  RE: interaction marquee package

    Posted 10-15-2019 03:45
    Hi Sean,

    i just updte one line with the below :

    <xsl:variable name="available" select="./ININ.Workgroup_AgentsInStatus"/>

    Regards

    ------------------------------
    Mohammad Tawalbeh
    Fourth Dimension Systems
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    Original Message


  • 4.  RE: interaction marquee package

    Posted 10-15-2019 08:18
    If I am not mistaken, I believe you need to add the query parameter as well to something like:

    <xsl:variable name="workgroup" select="string(//ININ.People.Workgroup_Stats_Workgroup[@name != '__All__'][1]/@name)"/>
<xsl:variable name="available" select="//ININ.People.WorkgroupStats_Workgroup[@name=$WORKGROUP]/ININ.People_Status[@name'Available']/ININ.Workgroup_AgentsInStatus"/>​

    Of course yours may look differently depending on how you are parsing the XML. I grabbed the above from the agent-stats.xsl in the HTMLExamples.

    ------------------------------
    Sean Walls
    ------------------------------

    Original Message


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