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  • 1.  Interaction Fax Error

    Posted 18 days ago

    We have begun to experience some random issue with Interaction Fax.  We have users when attempting to fax they are getting "The file c:\Users\username\AppData\Local\Temp\2\AAA8DFA.GRP does not contain any valid fax formatted images and cannot be loaded"
    *Note the path is just an example username is the agents username and the temp file can be different*

    We have uninstalled and reinstalled Interaction Fax as well as IC User Application in its entirety.  We were unable to resolve it.  Had the user remote into another PC and it works fine.  So not network account related. We are currently running 2019 R2 Patch 11 on a Windows 10 64bit OS.   Our IT department just gave the user a new computer.  However we received a couple more reports of this same error.

    Any ideas what else we can look at?


    Michael Coughlan
    Delta Dental Plan of Michigan, Inc.