PureConnect

Discussion Thread View
Expand all | Collapse all

Interaction Fax Error

  • 1.  Interaction Fax Error

    Posted 07-16-2020 12:16
    Hello,

    We have begun to experience some random issue with Interaction Fax.  We have users when attempting to fax they are getting "The file c:\Users\username\AppData\Local\Temp\2\AAA8DFA.GRP does not contain any valid fax formatted images and cannot be loaded"
    *Note the path is just an example username is the agents username and the temp file can be different*

    We have uninstalled and reinstalled Interaction Fax as well as IC User Application in its entirety.  We were unable to resolve it.  Had the user remote into another PC and it works fine.  So not network account related. We are currently running 2019 R2 Patch 11 on a Windows 10 64bit OS.   Our IT department just gave the user a new computer.  However we received a couple more reports of this same error.

    Any ideas what else we can look at?





    #Unsure/Other

    ------------------------------
    Michael Coughlan
    Delta Dental Plan of Michigan, Inc.
    ------------------------------


  • 2.  RE: Interaction Fax Error

    Posted 09-17-2020 14:11
    This issue is only occurring in Adobe Reader DC.  Adobe Pro works fine.
    Here is a snippit from the failed interaction fax log file.  If anyone has any clue where I can continue troubleshooting I would really appreciate the assistance.

    N Invoked. fileName=C:\Users\MCOUGH~1\AppData\Local\Temp\2\AAAE60.GRP, storageFormat=ByExtension 10:45:22.2452198_0001 IceLib_UnifiedMessaging 0x3118
    E
    Top Exception
    Type=System.ArgumentException
    Source=ININ.IceLib.UnifiedMessaging
    Message=Extension .GRP does not map to a known storage format
    Parameter name: storageFormat
    StackTrace:
    at ININ.IceLib.UnifiedMessaging.FaxFile.LoadFrom(String fileName, StorageFormat storageFormat) in d:\builds\eic_2019r2_p11\products\eic\src\icelib\UnifiedMessaging\FaxFile.cs:line 522


    StackTrace:
    at FaxFile.LoadFrom(String fileName, StorageFormat storageFormat) d:\builds\eic_2019r2_p11\products\eic\src\icelib\UnifiedMessaging\FaxFile.cs(682)
    at ViewForm.LoadFax(String faxFilename) d:\builds\eic_2019r2_p11\products\eic\src\thinfax\MainForm\ViewForm.cs(2343)
    at MainForm.OpenExistingFax(String faxFileName) d:\builds\eic_2019r2_p11\products\eic\src\thinfax\MainForm\MainForm.cs(724)
    at RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
    at RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
    at Delegate.DynamicInvokeImpl(Object[] args)
    at Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
    at Control.InvokeMarshaledCallbackHelper(Object obj)
    at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
    at Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
    at Control.InvokeMarshaledCallbacks()
    at Control.WndProc(Message& m)
    at ScrollableControl.WndProc(Message& m)
    at ContainerControl.WndProc(Message& m)
    at Form.WndProc(Message& m)
    at MainForm.WndProc(Message& m) d:\builds\eic_2019r2_p11\products\eic\src\thinfax\MainForm\MainForm.cs(608)
    at ControlNativeWindow.OnMessage(Message& m)
    at ControlNativeWindow.WndProc(Message& m)
    at NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
    at UnsafeNativeMethods.DispatchMessageW(MSG& msg)
    at ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
    at ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
    at ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
    at FrameworkContext.FirstInstanceRun(String[] args) d:\builds\eic_2019r2_p11\products\eic\src\thinfax\Framework\FrameworkContext.cs(188)
    at FrameworkContext.ProcessRun(String[] args, Type userApplicationType) d:\builds\eic_2019r2_p11\products\eic\src\thinfax\Framework\FrameworkContext.cs(307)
    at FrameworkContext.Run(String[] args, Type userApplicationType) d:\builds\eic_2019r2_p11\products\eic\src\thinfax\Framework\FrameworkContext.cs(291)
    at MainApp.Main(String[] args) d:\builds\eic_2019r2_p11\products\eic\src\thinfax\MainForm\MainApp.cs(40)
    10:45:22.2471853_0000 IceLib_UnifiedMessaging 0x3118
    N FaxFile.LoadFrom : 10:45:22.2481791_0000 IceLib_UnifiedMessaging 0x3118
    E ViewForm.LoadFax: System.ArgumentException: Extension .GRP does not map to a known storage format
    Parameter name: storageFormat
    at ININ.IceLib.UnifiedMessaging.FaxFile.LoadFrom(String fileName, StorageFormat storageFormat) in d:\builds\eic_2019r2_p11\products\eic\src\icelib\UnifiedMessaging\FaxFile.cs:line 682
    at ININ.ThinFax.MainForm.ViewForm.LoadFax(String faxFilename) in d:\builds\eic_2019r2_p11\products\eic\src\thinfax\MainForm\ViewForm.cs:line 2342
    Top Exception
    Type=System.ArgumentException
    Source=ININ.IceLib.UnifiedMessaging
    Message=Extension .GRP does not map to a known storage format
    Parameter name: storageFormat
    StackTrace:
    at ININ.IceLib.UnifiedMessaging.FaxFile.LoadFrom(String fileName, StorageFormat storageFormat) in d:\builds\eic_2019r2_p11\products\eic\src\icelib\UnifiedMessaging\FaxFile.cs:line 682
    at ININ.ThinFax.MainForm.ViewForm.LoadFax(String faxFilename) in d:\builds\eic_2019r2_p11\products\eic\src\thinfax\MainForm\ViewForm.cs:line 2342


    StackTrace:
    at ViewForm.LoadFax(String faxFilename) d:\builds\eic_2019r2_p11\products\eic\src\thinfax\MainForm\ViewForm.cs(2383)
    at MainForm.OpenExistingFax(String faxFileName) d:\builds\eic_2019r2_p11\products\eic\src\thinfax\MainForm\MainForm.cs(724)
    at RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
    at RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
    at Delegate.DynamicInvokeImpl(Object[] args)
    at Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
    at Control.InvokeMarshaledCallbackHelper(Object obj)
    at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
    at Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
    at Control.InvokeMarshaledCallbacks()
    at Control.WndProc(Message& m)
    at ScrollableControl.WndProc(Message& m)
    at ContainerControl.WndProc(Message& m)
    at Form.WndProc(Message& m)
    at MainForm.WndProc(Message& m) d:\builds\eic_2019r2_p11\products\eic\src\thinfax\MainForm\MainForm.cs(608)
    at ControlNativeWindow.OnMessage(Message& m)
    at ControlNativeWindow.WndProc(Message& m)
    at NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
    at UnsafeNativeMethods.DispatchMessageW(MSG& msg)
    at ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
    at ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
    at ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
    at FrameworkContext.FirstInstanceRun(String[] args) d:\builds\eic_2019r2_p11\products\eic\src\thinfax\Framework\FrameworkContext.cs(188)
    at FrameworkContext.ProcessRun(String[] args, Type userApplicationType) d:\builds\eic_2019r2_p11\products\eic\src\thinfax\Framework\FrameworkContext.cs(307)
    at FrameworkContext.Run(String[] args, Type userApplicationType) d:\builds\eic_2019r2_p11\products\eic\src\thinfax\Framework\FrameworkContext.cs(291)
    at MainApp.Main(String[] args) d:\builds\eic_2019r2_p11\products\eic\src\thinfax\MainForm\MainApp.cs(40)
    10:45:22.2491765_0000 MainForm 0x3118

    ------------------------------
    Michael Coughlan
    Delta Dental Plan of Michigan, Inc.
    ------------------------------