Does anyone have suggestions on how to handle conversation history? Currently, we have SMS messages inbound to our HR reps to help handle but if they disconnect the interaction, the replies don't include the history. Is this is a setting or would we have to build something to handle the history?
#Integrations

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Dennis White
Salelytics, LLC
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Hi Dennis,

Thanks for posting your question in the community. It was discussed in the most recent episode of the PureConnect Community Q&A Show. Check it out here!

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Cole Callahan
Genesys - Employees
Online Community Coordinator
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Original Message:
Sent: 10-25-2019 12:22
From: Dennis White
Subject: Twilio/SMS conversation history

Does anyone have suggestions on how to handle conversation history? Currently, we have SMS messages inbound to our HR reps to help handle but if they disconnect the interaction, the replies don't include the history. Is this is a setting or would we have to build something to handle the history?
#Integrations

------------------------------
Dennis White
Salelytics, LLC
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