Hello everybody,
I'm creating custom handler where generic interaction is processed with toolsteps: Acd Specify Interaction Skill followed by Acd Initiate Processing.
And intention or requirement is to reprioritize waiting interaction every x-seconds.
The goal is to set two parameters: interval and priority addition, and then if interaction is waiting for available target reprioritize one every x-seconds (based on value of first param) and increase priority. (add integer value from second parameter to actual priority).
Setting of parameter I can solve by setting ones based on values retrieved from database or Structured Parametres defined in IntAdmin, but how can achieve reprioritization of waiting interaction based on described values I do not know now.
Is there any tool step or existing "handler" or solution which I can re-use (inspire by one) for purpose above ?
#Handlers#Routing(ACD/IVR)#Unsure/OtherThank you very much for help
Best regards
Pavel
#Handlers#Routing(ACD/IVR)#Unsure/Other------------------------------
Pavel Broska
Alcasys Slovakia a.s
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