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  • 1.  Queues View in ICBM - Sorting by Priority Not Working As Expected

    Posted 10-20-2019 20:24
    Hi All,

    In the Queues view in IC Business Manager when I sort by the Priority column it is sorting alphabetically rather than numerically.

    This results in a sorted list like the below for priority:

    1
    11
    2
    222
    3

    As you can imagine this is not overly useful when there can be hundreds or thousands of interactions in the Workgroup.

    Is this just a setting that can be changed or it this the current design of the Priority field?
    #Unsure/Other

    ------------------------------
    Jayden Bradow
    Service Performance Analyst
    Precision Administration Services (Pty) Ltd
    ------------------------------


  • 2.  RE: Queues View in ICBM - Sorting by Priority Not Working As Expected

    GENESYS
    Posted 10-31-2019 16:00
    Hi Jayden,

    Thanks for posting your question! Sorry it doesn't have an answer just yet, but I did want to let you know it was discussed in the most recent episode of the PureConnect QA Show. Check it out here!

    ------------------------------
    Cole Callahan
    Genesys - Employees
    Online Community Coordinator
    ------------------------------



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