Hi All,
In the Queues view in IC Business Manager when I sort by the Priority column it is sorting alphabetically rather than numerically.
This results in a sorted list like the below for priority:
1
11
2
222
3
As you can imagine this is not overly useful when there can be hundreds or thousands of interactions in the Workgroup.
Is this just a setting that can be changed or it this the current design of the Priority field?
#Unsure/Other------------------------------
Jayden Bradow
Service Performance Analyst
Precision Administration Services (Pty) Ltd
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