PureConnect

 View Only
Discussion Thread View
  • 1.  Custom DNC table being cleared automatically

    Posted 03-12-2021 12:39

    Hi Pure Connect Community,

    I found out our custom DNC table is being cleared automatically. Does anybody knows the time frame it's doing this process? I put the expiration date and time and was hoping to be able to call those number again once it passes the expiration datetime but it didn't. All I know it is clearing the table but having problem tracking it and finding out if it is honoring the time or just the date. 

    Your response is much appreciated. Thank you so much.


    #Outbound

    ------------------------------
    Rechelle McConnell
    CHRISTIAN BROADCASTING NETWORK
    ------------------------------


  • 2.  RE: Custom DNC table being cleared automatically

    Posted 08-16-2021 14:10
    Rachelle,

    Did you check your Outbound/Search Audit and select DNC? If it occurred during the month, you should see any activity impacting the DNC list there.

    Thank you,

    Eric

    ------------------------------
    Eric Allen
    Vervent, Inc.
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources