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How To Play Mailing Address in Attendant

  • 1.  How To Play Mailing Address in Attendant

    Posted 14 days ago
    Hello,
    We are Playing Property Address in Outbound Attendant for one of the Dialer Campaign.
    Address is passed on Contact List in One Field as : 1456 Windcrest Dr, Dallas Tx 75266. Outbound Attendant is Playing this Address TTS as:
    one Thousand  four hundreds six,  Windcrest DR, Dallas tx seventy Five Thousand two hundred sixty six.

    If anyone is Using the Address Customization can You please Guide on how we can Play address as a Postal Address rather than Plain Text?

    Appreciate your help.

    Thanks


    #AskMeAnything(AMA)

    ------------------------------
    Anagha Chandere
    Southwest Business Corp.
    ------------------------------


  • 2.  RE: How To Play Mailing Address in Attendant

    Posted 14 days ago
    Hi Anagha,

    you need to break that address into 2 part. one where number are present and one where only texts is present.
    Then you need to use the tool to play number prompt and make it to play digit by digit and stich that with TTS for text address.
    Hope this helps

    Regards
    Halesha sn​

    ------------------------------
    Halesha Nagarajappa
    Accenture India
    ------------------------------



  • 3.  RE: How To Play Mailing Address in Attendant

    Posted 13 days ago
    Thank You Halesha,
    Yes Thats an Option if there is no way to play the address variable as an Address. Although We can Break the Zip, its going to be an issue to Break the Number apart from street address.

    I was Looking for an Recommendation where system can Play it as an Address. I have seen some documentation regarding TTS but its very unclear on how to use.

    ------------------------------
    Anagha Chandere
    Southwest Business Corp.
    ------------------------------



  • 4.  RE: How To Play Mailing Address in Attendant

    Posted 13 days ago

    Hi Anagha,

     

    You can use the tool "Play String Extended" in designer to play it as address . use the below configuration.

     

    Text: "<say-as interpret-as="address">555 Main St.  Atlanta, GA </say-as>"

    Optional Parameters : "i3tts.content.type: application/ssml+xml"

     

     

     

     

     

    Regards,

    Halesha sn

    accenture

    Capability network|Customer & Channel

    Phone:+91 9743192422

    E-mail: Halesha.sanningappal@accenture.com

     




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  • 5.  RE: How To Play Mailing Address in Attendant

    Posted 11 days ago
    Thank you Halesha,
    Appreciate your help.
    we were able to make it work with following:

    Text:<?xml version='1.0'?><speak version='1.0' xmlns='http://www.w3.org/2001/10/synthesis' xml:lang='en-us'><say-as interpret-as="address">103 North St., Indianapolis, IN, 48384</say-as></speak>

    Optional Parameter:
    MRCP mrcp.audio.contentType:application/ssml+xml

    THanks
    Anagha


    ------------------------------
    Anagha Chandere
    Southwest Business Corp.
    ------------------------------