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Email and web chat configuration

  • 1.  Email and web chat configuration

    Posted 09-09-2020 04:15
    Hi,

    I need to  enable Exchange  Email & Web Chat for  one   of  my customers, and  it  is  my first  time  to work on those channels.

    I would  be very thankful If some  one  can tell me how to configure those channels on interaction administrator and interaction connect and what  are  the requirements  from the customer.

    Thanks


    #DigitalChannels

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    Mohanad Agha
    Fourth Dimension Systems
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  • 2.  RE: Email and web chat configuration

    Posted 09-09-2020 07:47
    Edited by Rasko Radojevic 09-09-2020 07:50

    Hi

    you may find details in Resource center.

    for Email channel configuration, you have it in Installation and configuration guide, please find appropriate part considering email server that your customer is using

    Mail System


    For Web Chat you should review details for Web Tools / Application

    Introduction to Interaction Web Tools

     Interaction Web Tools Developer's Guide

     IWeb Overview



    That's it, you need to review it, no magic trick and single button click



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    Раско Радојевић
    Rasko Radojevic
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  • 3.  RE: Email and web chat configuration

    Posted 09-09-2020 08:00
    Hi Rasko,

    this was a great help, thanks a lot.

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    Mohanad Agha
    Fourth Dimension Systems
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