Since yesterday, I have call reps reporting calls coming in multiple times with the same phone number and being unable to answer the call(s). The person is able to leave a voicemail. It is intermittent and not every caller.
An example: (5 calls from the same number over the span of 6 seconds)
1 (831) ***-**** |
8/20/19 3:32 PM |
271 |
0 |
272 |
15:32:18: Initializing15:32:18: Offering15:32:19: |
1 (831) ***-**** |
8/20/19 3:32 PM |
33 |
0 |
33 |
15:32:17: Initializing15:32:17: Offering15:32:17: |
1 (831) ***-**** |
8/20/19 3:32 PM |
33 |
0 |
33 |
15:32:15: Initializing15:32:15: Offering15:32:15: |
1 (831) ***-**** |
8/20/19 3:32 PM |
33 |
0 |
33 |
15:32:13: Initializing15:32:13: Offering15:32:13: |
1 (831) ***-**** |
8/20/19 3:32 PM |
33 |
0 |
33 |
15:32:12: Initializing15:32:12: Offering15:32:12: |
Any clue what is happening? Telco carrier issue? Gathering call ids to submit a ticket but figured I'd post in here while I get those.
#Telephony------------------------------
Thomas Maher
Health OutSourcing Networks
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