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Does WhatsApp support for Audio and Video messages in PureConnect?

  • 1.  Does WhatsApp support for Audio and Video messages in PureConnect?

    Posted 05-15-2021 01:20
    Hi,

    We are trying to integrate with WhatsApp through smooch so, I have a question here Does WhatsApp support Audio and Video messages in PureConnect?

    Also Does WhatsApp support for Audio and Video messages in PureConnect in direct integration with PureConnect?


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    #DigitalChannels
    #Integrations
    #Omni-ChannelDesktop/UserInterface

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    Mohammed
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  • 2.  RE: Does WhatsApp support for Audio and Video messages in PureConnect?

    Posted 05-20-2021 05:22
    Hi Team,

    kindly waiting for your assistance.

    Regards

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    Mohammed
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  • 3.  RE: Does WhatsApp support for Audio and Video messages in PureConnect?

    GENESYS
    Posted 06-11-2021 02:25
    Hi
    PureConnect integration with WhatsApp does not support Audio and Video message at this point..


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    Mahesh Janga
    Genesys - Employees
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