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Interaction Recorder - Events Indicators

  • 1.  Interaction Recorder - Events Indicators

    Posted 02-15-2021 11:47
    Hello everyone. I have a problem with Interaction Recorder. The event indicator does not match with respect to the offset start and end times for the hold event and call transfer. Is there a margin of error in the times for the event indicator? The event has no impact on the operation or on the recordings.




    I appreciate the help you can provide.

    Rafael Guillén
    #SystemAdministration

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    Rafael Guillen
    Cibercall USA Corp
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  • 2.  RE: Interaction Recorder - Events Indicators

    GENESYS
    Posted 02-17-2021 11:35
    Yes, there will be some margin or error.   The timelines are  fusion of data from different source that we try to resolve as best as possible but some scenarios will create some drift in the timeline.     What version was this done with?

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    Rick Lyndon
    Staff Software Engineer - Team Lead
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  • 3.  RE: Interaction Recorder - Events Indicators

    Posted 02-17-2021 12:29
    This event is generated over pureconnect 2018 r2.

    Thank you very much for the information.

    Rafael Guillén

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    Rafael Guillen
    Cibercall USA Corp
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  • 4.  RE: Interaction Recorder - Events Indicators

    GENESYS
    Posted 02-17-2021 12:46
    There are some improvements made in 2020R versions with the last change released in 2020R3.  Some of the improvements apply to old and new recording and some changes are only for new recordings.

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    Rick Lyndon
    Staff Software Engineer - Team Lead
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  • 5.  RE: Interaction Recorder - Events Indicators

    Posted 02-17-2021 14:33
    I am grateful for your support and timely response.

    Have a nice day.

    Rafaewl Guillén

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    Rafael Guillen
    Cibercall USA Corp
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