Hi All,
I recently placed our CCS server into a switchover configuration, and the switchover function is working great. The issue i am running into is when i am running on the backup CCS server (new Server) none of the dialer function works, IE Testing, Recycle, Rest. on the CCS server Event Logs i see SSL Negotiation failed with an eventID of 10022. Genesys seem to have closed down the EventID search fucntion ININ used to have, so i am not able to get more information. There isn't much in the notifier logs on the CCS server, s
I am pretty sure this is a Cert issue, but i am not finding much information on cert setup with ODS/CCS. I have compared the Certs on the working server to the non-working server and they all seem to be there. I also don't see any cert exchange between the ODS and CCS, so i am unsure of what cert would be missing.
I do have a ticket open with support, i just like to troubleshoot in tandem so i can expand my own knowledge.
Thank you,
Scott
#ArchitectureandDesign#Security------------------------------
Scott Williams
Missouri Higher Education Loan Authority
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