Manage to see the logs in the phone:
1107153351|sip |*|03|SipUserRemove 0
1107153351|sip |4|03|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'voIpProt.SIP.outboundProxy' found no records
1107153351|sip |4|03|Registration failed User: colt-02784-pstn.gb.sd.caas.local, Error Code:480 Temporarily not available
1107153351|app1 |*|03|Ctx [0] Registered [false]
1107153352|sip |4|03|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'voIpProt.SIP.outboundProxy' found no records
1107153352|sip |4|03|Registration failed User: colt-02784-pstn.gb.sd.caas.local, Error Code:480 Temporarily not available
1107153356|sip |*|03|User removed
1107153416|cfg |*|03|RT|Changed prov general
1107153416|copy |*|03|Server 'caasprovision.caas.local' said '3111-15600-001.updater.ld' is not present
1107153416|cfg |*|03|Prov|Starting to update 3111-15600-001.updater.ld
1107153416|copy |*|03|Server 'caasprovision.caas.local' said 'updater.ld' is not present
1107153416|cfg |*|03|Prov|Starting to update updater.ld
1107153417|cfg |*|03|Prov|Starting to update 3111-15600-001.sip.ld
1107153419|copy |*|03|Server 'caasprovision.caas.local' said '000000000000-license.cfg' is not present
1107153419|copy |*|03|Server 'caasprovision.caas.local' said '0004f2f92bbc-license.cfg' is not present
1107153419|cfg |*|03|Prov|Setting device parameters from configuration files.
1107153419|cfg |*|03|Prov|Finished updating configuration
1107153424|sip |4|03|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'voIpProt.SIP.outboundProxy' found no records
1107153425|sip |4|03|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'voIpProt.SIP.outboundProxy' found no records
------------------------------
Atif Mirza
Arvato Limited
------------------------------
Original Message:
Sent: 11-07-2019 09:54
From: Mark Tatera
Subject: Polycom ip6000 Error
Atif,
URL calling is disabled is usually indicating the phone is not registered to the CIC server. Are you configuring these phones as managed phones or unmanaged phones? If managed do they show up to date in managed phone container in CIC? What version of CIC are you running? Assuming the CIC server is managing the Polycom phone do you have the model IP6000 in the drop down?
All of these suggestions are assuming you have a managed IP phone. Have you confirmed that the phone is actually provisioning to the CIC server, if it provisioned you should see log files in the phones folder within the CIC logging directory showing what the phone is doing. If there is no mac address log file in the phones folder then chances are the phone is not provisioning properly. Do you have direct access to the phone, when you reboot it does the phone show that it was able to connect and download its configuration or does it indicate some other type of error on the phone? Lastly how is the phone registering to the CIC server, is there by chance a proxy sitting between the phone and the server? If there is a proxy the proxy must be managed by the CIC server otherwise the authentication will fail as by default every managed phone has a user name and password it must pass to the server to register.
This can be done regardless of if the phone is managed or unamanaged. You can also turn up SIP Engine to notes and then look in the SIP engine log to see if the phone is actually registering to the CIC server. You should be able to do a find on the station name and see the registration request come through, you will also be able to see what the CIC server sends back to the phone. If the server is rejecting the request there may be an answer in the SIP engine log, otherwise you will need to look in TS server to see why the server is rejecting the registration request.
Thanks,
------------------------------
Mark Tatera
ConvergeOne
Opinions are my own and not the views of my employer. Any suggestions or programming changes I suggest come with no warranty and should be tried at your own risk. If my comment helped you or solved your problem please consider marking my comment as best answer.
Original Message:
Sent: 11-07-2019 05:33
From: Atif Mirza
Subject: Polycom ip6000 Error
Hi,
We are currently changing our conference phones to be managed through Genesys. We have the Polycom ip6000 but struggling to get it up and running. Two things I have come across is 1. Line 1. *** (Not Registered) and 2."URL calling is disabled".
Anyone that can help me get up and running would be a life saver!
#SIP/VolP
------------------------------
Atif Mirza
Arvato Limited
------------------------------