Hello,
I am just starting to get my feet wet when it comes to Handlers. I have read quite a bit on how they work - I think I understand basic navigation of Designer, how to publish them, and what many of the tools do.
My thought process for setting up my first basic handler was to create one which I could simply call from Attendant which would play an audio file. I would then build from there to get the handler to do something useful, like read a string from a database table and play it back to the caller.
So I created a handler which originally just had two steps: The start step, and a "Play Audio" step. I published it.
Then I went into Attendant and in a testing profile, after a generic greeting, I added a Run Subroutine operation, and put the name of my handler (without the .ihd).
When I call my test number I hear the generic greeting repeat endlessly. It shows in the interaction log that it's getting to the step where it should be calling the handler but I can't tell if the handler isn't being triggered, or if the handler is running and exiting.
I did a bunch of searches for people having similar issues, I tried adding a "set Call State" step to claim control of the call, and a Flush Audio step before playback, but neither is working.
I have tried calling my .wav file both by just the filename (it is in my D:\I3\IC\Resources folder) and by full path name. I also tried changing the step to a simple "Play String" and put "1234" as my string but nothing is being played back. Just my greeting .wav on repeat.
I'm sure I'm missing something quite simple & basic here.
Thanks in advance.
#Handlers------------------------------
Josh Bell
Shield Healthcare
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