Looking at the new Operating Limits tab in Optimizer
How is it that the Route Groups Active can be larger than the Route Groups Configured?
We have a scheduling unit with 34 route groups configured - which adds up with the skills * media types but it is showing 144 active, which is over the limit.
According to documentation the configured is the potential number of active and the active is the current. Shouldn't the configured always be more than the active? How is the active calculated?
Thanks!
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Patti O.
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