Please make sure to wait 10 minutes between each of the steps. It does make a difference! Alternatively, you can restart session manager; however, I'd wait until after hours to do that and doing as switchover does
not do the same thing in this case.
It has been a known bug for a number of years.
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Rusty Lockett
Avtex Solutions, LLC
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Original Message:
Sent: 03-12-2020 20:45
From: AARON LAEL
Subject: 0 value forecast
Pick one user in the scheduling unit. Remove their "optimizer schedulable " license and remove them from their workgroup (make sure you Apply then OK). Wait a few seconds then go back into the user's configuration and add the license and workgroup back.
support has had us use this procedure to regenerate some cached data before for a similar issue.
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AARON LAEL
State of Utah
Original Message:
Sent: 03-12-2020 17:02
From: Cody Dzik
Subject: 0 value forecast
Hello everyone,
Before I initiate an official support ticket, I was wondering if anyone has ever experienced issues with Optimizer forecasting at 0 for all intervals?
Things were running smoothly for us, but then I decided to reforecast for a particular schedule. When I performed this action, the forecast itself looked fine, but when viewing the schedule attached to it, my grid at the bottom of the screen now shows 0 staff required for all intervals. Any ideas?
Thanks,
Cody
#WEM/Optimizer
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Cody Dzik, CAPM
Winnipeg Transit Plus
City of Winnipeg
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