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Minimum Schedule Optimization Granularity

  • 1.  Minimum Schedule Optimization Granularity

    GCAP Member
    Posted 08-12-2019 21:37
    Edited by Jayden Bradow 24 days ago
    Hi All,

    Is it possible to change the schedule optimization granularity to 1 minute. It is currently set at 5 minutes in our environment.
    Reason for asking is that our staff work shifts of 8Hrs 23Mins and we currently manually add the 3 minutes after the shift has been generated which as you can imagine is very cumbersome.
    #Unsure/Other

    Edit: Added Ask Me Anything (AMA) topic tag.

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    Jayden.B
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  • 2.  RE: Minimum Schedule Optimization Granularity

    GCAP Member
    Posted 19 days ago
    Hi All,

    I hate to bump this but this is currently one of our biggest pains. Because the system is set to granularity of 5 mins we need to manually adjust the shift length for every single shift for all staff members who have a shift length that ends with 23 minutes for example.

    Does anyone currently use PureConnect to schedule agents with shift lengths that are not in 5-minute increments like this?
    Does the system support this?

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    Jayden Bradow
    Service Performance Analyst
    Precision Administration Services (Pty) Ltd
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  • 3.  RE: Minimum Schedule Optimization Granularity

    GENESYS
    Posted 2 days ago
    Hi Jayden,

    This is the other question that was discussed in the PureConnect Community Q&A Show! Our expert @Chuck Rasmussen was able to provide a short walkthrough for you! Check it out here!​

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    Cole Callahan
    Genesys - Employees
    Online Community Coordinator
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  • 4.  RE: Minimum Schedule Optimization Granularity

    GCAP Member
    Posted 2 days ago
    Thanks @Cole Callahan for pointing me to the Q&A show and thanks @Matt Lawson and @Chuck Rasmussen for featuring this question in the show.

    If anyone is interested the answer is no, this is not possible.

    I've raised this as an idea on the Genesys Product Ideas Lab and if anyone else would like this feature please make sure to vote for it here: https://pureconnect.ideas.aha.io/ideas/COWEM-I-189​​​

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    Jayden Bradow
    Service Performance Analyst
    Precision Administration Services (Pty) Ltd
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