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  • 1.  Sendcustomnotification failure

    Posted 04-01-2021 10:39
    Hello. I have a customer who is getting a failure from sendcustomnotification. They are executing from a cmd window open as administrator and logged in as an icadmin account. When they execute it they get "Notification could not be sent (4)".

    Any thoughts?

    Thanks.
    #Handlers

    ------------------------------
    Sean McGrath
    Avtex Solutions, LLC
    ------------------------------


  • 2.  RE: Sendcustomnotification failure

    Posted 04-06-2021 03:32
    Hi Sean,

    Did you try add servername,username and password into your command? I use following one to send "custom notification to handler" from command line:
    //
    @echo off
    title Send Notification To Handler
    echo create ticket
    D:\I3\IC\Server\SendCustomNotification.exe /N=cic1 /USERNAME=icws1 /PASSWORD=password customSaveTicket customSaveTicketEvent "ReferenceId:aa123","ticketId:13734","actionType:update","categoryId:101","phoneNumber:044 55 66 77 88","stav:102","emailAddress:klient@klient.sk","firstName:Meno klienta","lastName:Priezvisko klienta","note:toto je poznamka, ktoru napisal agent","custom0n:0","custom1n:0","custom2n:0","custom3n:0","custom4n:0","custom5s:null","custom6s:mily","custom7s:null","custom8s:null","custom9s:null"
    //

    Pavel

    ------------------------------
    Pavel Broska
    Alcasys Slovakia a.s
    ------------------------------

    Original Message


  • 3.  RE: Sendcustomnotification failure

    Posted 04-08-2021 08:19
    Hi Pavel. We only tried with the server name but not the login credentials. I will have them give that a try.

    Thank you.

    ------------------------------
    Sean McGrath
    Avtex Solutions, LLC
    ------------------------------

    Original Message


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