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Pureconnect cloud - limited to running reports using TSRA supervisor?

  • 1.  Pureconnect cloud - limited to running reports using TSRA supervisor?

    GCAP Member
    Posted 02-10-2021 18:09
    Pureconnect cloud customer - running 2018R4 P11.  Genesys hosts database. We host the media servers, RCS, servers, store recordings etc.  RCA model or something?
    We can only run reports through TSRA ICBM/supervisor

    The local ICBM supervisor - we cannot run reports currently.  There is a split on supervisor can do locally and through TSRA.

    Local supervisor can run optimizer, recorder, feedback

    TSRA supervisor mostly run reports

    It would be nice if the local supervisor can do it all instead.

    Is there a way to run reports locally with this setup?  If so how?

    Regards
    Richard
    #Reporting/Analytics

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    Richard
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