Pureconnect cloud customer - running 2018R4 P11. Genesys hosts database. We host the media servers, RCS, servers, store recordings etc. RCA model or something?
We can only run reports through TSRA ICBM/supervisor
The local ICBM supervisor - we cannot run reports currently. There is a split on supervisor can do locally and through TSRA.
Local supervisor can run optimizer, recorder, feedback
TSRA supervisor mostly run reports
It would be nice if the local supervisor can do it all instead.
Is there a way to run reports locally with this setup? If so how?
Regards
Richard
#Reporting/Analytics------------------------------
Richard
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