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Auto answer campaign calls in Interaction Connect

  • 1.  Auto answer campaign calls in Interaction Connect

    Posted 02-26-2021 10:39
    One of my Dialer customers is moving to Interaction Connect for all of their agents. It seems like even if auto answer is set in the script, Interaction Connect still forces the user to click the pickup button in order to accept the campaign call. Is there a trick to getting Interaction Connect to work with the auto answer setting in the script?
    Thanks.
    #Outbound

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    Tony Curoso
    American Telesource, Inc.
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  • 2.  RE: Auto answer campaign calls in Interaction Connect

    Posted 03-03-2021 07:43
    Hello Tony,

    You need to select the auto-answer function from the user setting not just add it in the Script you will find it in User -----> ACD ----> Option ----> Auto-Answer ACD Interaction


    Regards,

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    Amr Khalil
    IST Integration Services And Technologies Co.
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