CIC 2020 R1 P7
My customer has noted some variance in their reporting, and we have discovered a few interactions that appear to have disconnected prior to reaching the agent.
The StatServerWorkgroup log specifically states: Container:Disconnected(): Incrementing nSystemDisconnect as Interaction is not in user Queue.
I need to write this result as a Custom Attribute value into the InteractionCustomAttributes table as one of the customStrings - but not sure from which handler this result would be written to the StatServerWorkgroup log.
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Jodie Bray
Conduent Business Services, LLC
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