PureConnect

Discussion Thread View
Expand all | Collapse all

Deleting ICBM Alerts by User Name

  • 1.  Deleting ICBM Alerts by User Name

    GCAP Member
    Posted 08-27-2021 16:06
    Hi - I'm trying to determine if there is a way to delete email alerts that have been built in ICBM by other users.  We have 2 end users who were supervisors who have since left the company.  However, they did not delete ANY of the email alerts that they had created.  And now, as a result, the email alerts are clogging up our impersonation inbox, which affects other email processes within PCC.

    I have submitted a case for this already, but would like to know if anyone has encountered this problem in the past and what steps you took to resolve it, outside of support engagement.

    Thanks!
    #ArchitectureandDesign
    #SystemAdministration

    ------------------------------
    Barry Farrington
    Senior Contact Center IVR & ACD System Administrator
    FedPoint
    fedpointusa.com
    ------------------------------


  • 2.  RE: Deleting ICBM Alerts by User Name

    GCAP Member
    Posted 08-27-2021 20:28
    In ICBM - go to the home tab then under Tools - Manage Alerts - click show all and find their alerts and delete

    ------------------------------
    Richard
    ------------------------------