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Updating the the Welcome message on Interaction Connect Web Chats

  • 1.  Updating the the Welcome message on Interaction Connect Web Chats

    Posted 11 days ago
    Hi

    Where can i update the default "Welcome to IC"  messages on Interaction Connect Web chats form

    I would like to update the attribute on a workgroup level.

    I have read up on the Web server parameter ones here: 

    https://help.genesys.com/pureconnect/mergedprojects/wh_ia/desktop/web_services_parameters.htm

    However these contain some of the generic ones but not welcome messages etc.
    Are there attributes I can set on the workgroup itself and if so which are these attributes?


    #Implementation

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    Theolan Govender
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  • 2.  RE: Updating the the Welcome message on Interaction Connect Web Chats

    Posted 11 days ago
    We use Custom Attributes within our chat workgroups. Name is CUSTOM::CHAT TEXT:Welcome with a Value of whatever we wish to display to the chat requestor. Is this along the lines of what you are looking to acheive?

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    Alex
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  • 3.  RE: Updating the the Welcome message on Interaction Connect Web Chats

    Posted 7 days ago
    Thank you Alex, this is what I was looking for

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    Theolan Govender
    Pivotal Data (Pty) Ltd
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  • 4.  RE: Updating the the Welcome message on Interaction Connect Web Chats

    NEW MEMBER
    Posted 10 days ago
    Theolan,   Take a look at this document:  https://help.genesys.com/pureconnect/mergedprojects/wh_tr/desktop/pdfs/iweb_tr.pdf
    starting on page 13 details what Alex is refering to

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    Peter Schroeder
    American Customer Care, Inc
    pschroeder@accare.com
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  • 5.  RE: Updating the the Welcome message on Interaction Connect Web Chats

    Posted 7 days ago
    Thank you this document is perfect

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    Theolan Govender
    Pivotal Data (Pty) Ltd
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  • 6.  RE: Updating the the Welcome message on Interaction Connect Web Chats

    Posted 5 days ago
    Edited by Theolan Govender 5 days ago