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Interaction Connect integrated with PureConnect

  • 1.  Interaction Connect integrated with PureConnect

    Posted 02-25-2021 11:00
    Good morning!

    I have an issue and I can't seem to find any information it so I'm hoping someone can help...

    We are currently running PureConnect with the GenesysCloud integration...We have PureConnect and our users are using Interaction Connect with the Web based phone. When a user is on the phone whether it's an internal call, inbound call (non-acd call), or outbound call, and they have another phone call come in, it rings to their Interaction Connect and headset. In Interaction Desktop, it just forwards to voicemail. Is there a setting somewhere whether it be a browser setting (We are using Google Chrome), or somewhere in the admin console to not allow a call to come in if the user is on the phone? I don't think our users should have to switch their status every time they are on the phone. I should automatically do it.

    Any suggestions would help!

    Thank you very much!
    #Unsure/Other

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    Katie Dodge
    North American Bancard
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