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Determining who deleted a Questionnaire

  • 1.  Determining who deleted a Questionnaire

    Posted 08-11-2021 13:58
    Hello all,

    Hoping several of you have experienced this and may have an answer for us. "Someone" seemingly has deleted an Interaction Questionnaire within Quality Manager.

    So with that said, any previously scored scorecards have also been deleted. Working under the assumption that there is no way to recover or restore the questionnaire and related scorecards, is there a log file or way to determine who deleted the questionnaire? Any ideas or has anyone ran into this before?

    Thanks as always!

    #PlatformAdministration
    #QualityManagement
    #SystemAdministration

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    Shane
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  • 2.  RE: Determining who deleted a Questionnaire

    Posted 08-13-2021 03:55
    Hi Shane,

    Nice question. Just to tell you what we have done for our Genesys Cloud clients so they don't walk into this type of an issue. We have our own reporting/dash application that stores QA data for longer than 45 days as there might be adjustments required, so the data part and the application part are separate. Have you asked Genesys if they can restore this for you.

    Kind Regards.

    ------------------------------
    Warren Beddie
    Noralogix PTY (Ltd)
    warren@noralogix.com
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  • 3.  RE: Determining who deleted a Questionnaire

    Posted 08-13-2021 03:57
    Hi Shane,

    My apologies you were talking about PureConnect I was referring to Genesys Cloud

    Kind Regards

    ------------------------------
    Warren Beddie
    Noralogix PTY (Ltd)
    warren@noralogix.com
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  • 4.  RE: Determining who deleted a Questionnaire

    Posted 08-16-2021 08:57

    Hi Shane -

    There is no report that shows this information.  But have you had a look at the IR_Audit table in the DB?  Specifically, where IR_Audit.AuditOperation = 72.  More information can be found here:

    https://help.genesys.com/pureconnect/mergedProjects/wh_tr/desktop/pdfs/iqm_data_dictionary_tr.pdf

    But in looking at the documentation above, this is something that should be fairly easy to determine.

    Thanks,.
    Trent.



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    Trent Vance
    Avtex Solutions, LLC
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  • 5.  RE: Determining who deleted a Questionnaire

    Posted 09-15-2021 09:40
    Thanks Trent!

    Using your info, we were able to determine who deleted the questionnaire. Really appreciate the response. We have also removed the ability for this specific team to create/delete the questionnaire to try and prevent this from happening again.

    Thanks again,

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    Shane
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  • 6.  RE: Determining who deleted a Questionnaire

    Posted 09-15-2021 09:59
    Excellent and no problem at all!  I'm glad it worked out!

    Trent.

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    Trent Vance
    Avtex Solutions, LLC
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