Thanks Trent!
Using your info, we were able to determine who deleted the questionnaire. Really appreciate the response. We have also removed the ability for this specific team to create/delete the questionnaire to try and prevent this from happening again.
Thanks again,
------------------------------
Shane
------------------------------
Original Message:
Sent: 08-16-2021 08:56
From: Trent Vance
Subject: Determining who deleted a Questionnaire
Hi Shane -
There is no report that shows this information. But have you had a look at the IR_Audit table in the DB? Specifically, where IR_Audit.AuditOperation = 72. More information can be found here:
https://help.genesys.com/pureconnect/mergedProjects/wh_tr/desktop/pdfs/iqm_data_dictionary_tr.pdf
But in looking at the documentation above, this is something that should be fairly easy to determine.
Thanks,.
Trent.
------------------------------
Trent Vance
Avtex Solutions, LLC
Original Message:
Sent: 08-11-2021 13:57
From: Shane Jenkins
Subject: Determining who deleted a Questionnaire
Hello all,
Hoping several of you have experienced this and may have an answer for us. "Someone" seemingly has deleted an Interaction Questionnaire within Quality Manager.
So with that said, any previously scored scorecards have also been deleted. Working under the assumption that there is no way to recover or restore the questionnaire and related scorecards, is there a log file or way to determine who deleted the questionnaire? Any ideas or has anyone ran into this before?
Thanks as always!
#PlatformAdministration
#QualityManagement
#SystemAdministration
------------------------------
Shane
------------------------------