Hi Jayden,
I reached out to our Principal Engineer regarding the view, and we believe that is a valid enhancement request, as it would improve functionality to have the time displayed as a whole value.
That being said, there are a couple of options to improve the view to make it a bit easier to use. It looks like you are zoomed out on the schedule to view as much time as possible. When we set up with a high resolution on default zoom we get a view like this:
Here you can see the 5, :15, :30, :45, 6, etc. more easily.
Hopefully this helps, but that is a solid idea to add to improve usability!
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Ethan Lapham
Genesys - Employees
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Original Message:
Sent: 10-17-2019 20:04
From: Jayden Bradow
Subject: Interaction Optimizer - Interval Time Display Change
Hi All,
In Interaction Optimizer the current display for the interval times is terrible - see image below.
I've submitted an idea to the Product Ideas Lab to change this so that it is much easier to see the interval times. - Example below.
If you find the current design as frustrating as I do, and would like to endorse the suggested change could you please vote for this idea in the Product Ideas Lab?
https://pureconnect.ideas.aha.io/ideas/COWEM-I-192
#WEM/Optimizer
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Jayden Bradow
Service Performance Analyst
Precision Administration Services (Pty) Ltd
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