I was curious if there any way to capture or view the actions done on the IVR by customer. to make it more clarified I want to see what does user select to reach an available agent or what services he chose from the IVR and so on ,,,, I have try to view data from IVR reports but there is no value its just null,, anyone have idea?
#Reporting/Analytics------------------------------
Mohannad haddad
Fourth Dimension Systems - Saudi Arabia
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