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  • 1.  IVR reporting

    Posted 04-22-2021 05:47
    I was curious if there any way to capture or view the actions done on the IVR by customer. to make it more clarified I want to see what does user select to reach an available agent or what services he chose from the IVR and so on ,,,, I have try to view data from IVR reports but there is no value its just null,, anyone have idea?
    #Reporting/Analytics

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    Mohannad haddad
    Fourth Dimension Systems - Saudi Arabia
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  • 2.  RE: IVR reporting

    Posted 04-22-2021 09:13
    I think the first step is to ensure that 'enable IVR reporting' is checked on the Attendant nodes.  If that is checked for each of the nodes, I believe that info will carry over the call event log allowing you to trace the steps of the call.

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    Kenn Lambing
    OHIOHEALTH
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